Chief transformation officer at Sedgwick, Vishy Padmanabhan (pictured), has anchored the company’s digital agenda in a simple premise: claims administration must evolve alongside rising complexity in risk, severity, and volume. That shift is not theoretical. It is driven by changing claimant expectations, growing regulatory variation, and mounting pressure on clients to better understand cost drivers. “We want the claimant’s experience to be great, and we want people back doing what they love to do,” Padmanabhan said.
